UNO VIVA’s European Expansion: Analyzed

RateGain Travel Technologies has teamed up with Aztech Digital to bring its UNO VIVA voice agent to hotels in Greece and Cyprus. This is a smart move to help hotels better serve their guests. UNO VIVA is a special computer program that uses AI to answer questions and take reservations, all without a human assistant.

Key Points

• Exclusive reseller partnership expands UNO VIVA’s European reach.
• Aztech Digital’s expertise boosts UNO VIVA’s adoption in Greece/Cyprus.
• Hotels reduce costs and improve efficiency with UNO VIVA.
• Instant responses and personalized offers enhance guest experiences.
• Seamless CRS integration accelerates deployment and speeds up bookings.
• AI-powered agent handles 30+ languages, 24/7 availability, and learning.

Understanding the Problem

Many hotels, especially in popular tourist areas like Greece and Cyprus, deal with huge changes in the number of guests. At the same time, people expect to get help immediately and quickly. However, hotels often don’t have enough staff to handle all the requests and questions.

How UNO VIVA Helps

UNO VIVA solves this problem by acting like a helpful computer assistant that takes reservations. It can speak to guests in many different languages and learn from every conversation. This means hotels can serve more guests without needing as many people.

The partnership with Aztech Digital is important because Aztech Digital knows a lot about helping hotels use new technology. They have a long history of working with travel companies and connecting them with great solutions.

UNO VIVA can automate tasks like answering phone calls about reservations, which saves hotels time and money. It can also show guests the best prices and offers based on what they want.

Key Benefits

Hotels using UNO VIVA can see a significant reduction in costs (up to 60% on reservation calls). They can also increase their revenue by suggesting extra services to guests (up to 40%).

UNO VIVA integrates smoothly with the hotel’s existing computer systems (CRS, PMS, booking engines) allowing for instant access to information. This ensures that all the information is always accurate and up-to-date.

“By partnering with Aztech Digital, RateGain is further demonstrating its dedication to providing innovative solutions and driving growth for the global hospitality industry.”